AI Chatbots & Support Automation
Custom AI chatbots that cut support tickets and qualify leads 24/7.
What it is
Traditional chatbots followed rigid scripts and broke the moment someone asked an unexpected question. Modern AI chatbots, built on LLMs and trained on your business data, genuinely understand natural language and become a 24/7 extension of your team.
- Customer support chatbots that resolve order, returns and product questions
- Lead qualification chatbots that score and book discovery calls
- E-commerce sales assistants for product recommendations and abandoned carts
- Internal knowledge base chatbots trained on your SOPs and documents
- Direct Shopify Admin and Storefront API integration
How it works
Step 1
Discover
Week 1 — Map common enquiries, collect FAQs, policies and knowledge base documents.
Step 2
Architect
Week 1–2 — Design conversation flows, escalation rules and integration architecture.
Step 3
Train & Build
Week 2–4 — Train on your business data and connect to Shopify, CRM and booking APIs.
Step 4
Deploy
Week 4–6 — Test edge cases, deploy to your site and monitor in real time.
Use cases
Shopify support deflection
An e-commerce client cut support tickets from 200 to 64 per week — a 68% reduction — using a Shopify-integrated AI chatbot.
Lead qualification
A digital agency replaced its static contact form with a qualifying chatbot and increased qualified leads by 85%.
Internal knowledge base
A professional services firm trained an AI chatbot on a 400-page procedures manual; staff now find answers in 30 seconds instead of 15 minutes.
Local terms & topics
A short reference of the ai chatbots & support automation terms we get asked about most often by Bournemouth, Poole and wider Dorset clients.
- AI chatbot development Dorset
- Custom GPT-based chat assistants trained on your products, FAQs and policies.
- Retrieval-augmented generation (RAG)
- Grounding the bot's answers in your own documents so it doesn't hallucinate.
- Vector database (pgvector, Pinecone)
- Stores embeddings of your content for fast semantic search inside the chatbot.
- Function calling / tools
- Letting the bot trigger actions — booking a call, raising a ticket, looking up an order.
- Human handoff
- Transferring complex conversations to a human via WhatsApp, email or Intercom-style chat.
- Guardrails & PII redaction
- Filters that keep the bot on-topic and strip personal data from logs and prompts.
Proof it works
Real AI Chatbots & Support Automation results
Anonymised UK case studies showing measurable outcomes from the exact service you're reading about.
WOBBIE: The AI WebOps Partner That Runs a Small Business's Website While the Owner Sleeps
Streamline Digital's flagship product. WOBBIE — Web Operations Built By Intelligence Engineering — is a fully automated AI business partner. It crawls a business, builds its knowledge graph, audits SEO, drafts and publishes content, triages leads, and proposes site changes it can apply, verify and revert by itself — all from a single conversational partner that lives in the browser.
"WOBBIE compresses what would normally take an entire marketing, SEO and ops team into a single partner that lives inside the browser. It does the work that always got postponed — and it shows its working at every step."
How We Built Our Own Growth Engine: The Streamline Digital Internal Platform
A single integrated platform — CMS, blog generation, backlink manager, LinkedIn automation, SERP and keyword intelligence, competitor analysis and lead capture — that runs this entire website with about fifteen minutes of human attention a week.
"We don't sell automation we haven't trusted with our own pipeline. Every module on this site has been running for months before it gets offered to a client."
Frequently asked questions
What is an AI chatbot and how does it work?
An AI chatbot uses artificial intelligence and natural language processing to understand and respond to human messages in real time. Unlike traditional rule-based chatbots that follow rigid scripts, modern AI chatbots are trained on your specific business data and can handle unexpected questions intelligently. They integrate with your existing systems such as Shopify, CRM platforms and booking tools to provide accurate, contextually relevant responses 24 hours a day.
How much does a custom AI chatbot cost in the UK?
Custom AI chatbot development typically ranges from £3,000 for a simple FAQ and support chatbot to £10,000 or more for a fully integrated multi-system chatbot with Shopify and CRM connectivity. Ongoing maintenance is offered as a monthly retainer. We provide a detailed quote after a free discovery call.
Can the chatbot integrate with my Shopify store?
Yes. We specialise in AI chatbots that integrate directly with Shopify via the Admin API and Storefront API. The chatbot can check real-time order status, confirm shipping details, process return requests, recommend products based on inventory, and answer product-specific questions without human intervention.
How long does it take to build and deploy an AI chatbot?
A standard AI chatbot for customer support or lead qualification takes 4–6 weeks from discovery to deployment, including data gathering, training, integration development, testing and deployment. More complex chatbots with multiple system integrations can take 8–10 weeks.
What happens when the chatbot cannot answer a question?
We build clear escalation rules into every chatbot. When it encounters a question it cannot answer confidently, it smoothly hands the conversation to a human agent via email, live chat or ticketing system, with a full transcript so the agent has context immediately.
Will the chatbot sound robotic or obviously automated?
No. We carefully craft the chatbot's tone of voice to match your brand and train it on natural, conversational language. Modern AI chatbots built on large language models communicate in fluid, natural prose. We recommend being transparent that users are chatting with an AI assistant, which builds trust and sets appropriate expectations.
AI Chatbots & Support Automation
Get a tailored quote for your project
Tell us a little about what you need and we'll come back within one working day with a fixed-fee proposal — no obligation, no sales pressure.
- Fixed-fee pricing agreed in writing before any work begins
- Reply within one UK working day
- Dorset-based, working with UK businesses
Flagship product
Meet WOBBIE — your fully automated AI business partner.
WOBBIE — Web Operations Built By Intelligence Engineering — learns your business, audits your SEO every day, drafts and publishes content, triages your leads and proposes site changes it can apply, verify and revert by itself. One always-on partner sitting next to you, doing the marketing work that always gets postponed.
- Audits SEO across Search, Technical, E-E-A-T, Local and Conversion
- Drafts and publishes content to WordPress, Webflow and LinkedIn
- Triages leads, sends briefings, applies and reverts site changes
- Runs in Suggest, Draft or Auto mode — trust it as far as you like
Other services
AI Workflow Automation
Eliminate manual tasks with custom AI agents and end-to-end workflows.
AI-Driven Quotation Systems
Instant online quotes, AI Smart Intake, and live PDF pricing for any quote-heavy business.
Shopify API Integration
Connect Shopify to any system using Admin, GraphQL and Storefront APIs.