Terms of Service

About Streamline Digital

Streamline Digital is a UK-based digital consultancy specialising in AI workflow automation, Shopify integrations, custom API development, SEO and web development. Our registered office is in Bournemouth, Dorset. These terms of service govern your use of our website at streamlinedigital.uk and any related services, content or tools we make available through it.

By accessing or using our website, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our website. We recommend that you print a copy of these terms for future reference.

Using the Website

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for legitimate business or personal purposes, provided you comply with these terms. This licence does not include any right to scrape, data-mine, spider, reverse-engineer or decompile any part of our website or its underlying systems.

You are responsible for ensuring that anyone who accesses our website through your internet connection is aware of these terms and complies with them. We reserve the right to suspend or terminate access to our website if we reasonably believe you are using it in a way that violates these terms or applicable law.

We aim to keep our website available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict access to all or any part of our website for operational, technical, legal or business reasons. We will try to give reasonable notice where possible.

Intellectual Property Rights

All content on this website — including text, graphics, logos, images, audio clips, software, code, databases and the overall design — is owned by Streamline Digital or our licensors and is protected by UK and international copyright, trademark and other intellectual property laws.

You may view, download and print pages from our website for your own personal or internal business use, provided you do not modify the content, remove any copyright or proprietary notices, or use it for commercial redistribution. Any other use — including republication, systematic copying or commercial exploitation — requires our prior written consent.

The Streamline Digital name, logo and all related trade marks are registered or unregistered trade marks belonging to us. You may not use them without our express written permission. Unauthorised use may constitute trademark infringement and unfair competition under UK law.

Client Engagements and Statements of Work

Where you engage Streamline Digital for professional services — such as AI automation builds, Shopify integrations, SEO retainers, custom development or consultancy — the specific terms of that engagement are set out in a separate Statement of Work (SOW) or written agreement signed by both parties. These website terms do not override or replace the terms of any signed SOW.

A typical SOW defines the scope of work, deliverables, timeline, fees, payment schedule, acceptance criteria, intellectual property assignment and any specific obligations on both sides. We do not commence chargeable work until a SOW has been agreed and, where required, a deposit has been received.

Unless otherwise stated in a signed SOW, all source code, designs, documentation and other deliverables we create specifically for you become your property upon final payment. Pre-existing tools, frameworks, libraries, methodologies and general know-how that we bring to the project remain our intellectual property, and we grant you a perpetual licence to use them as part of the delivered solution.

Prohibited Uses

You may use our website only for lawful purposes. You must not use it in any way that breaches any applicable local, national or international law or regulation, or in any way that is unlawful or fraudulent. Specifically, you must not:

• Use our website to transmit any unsolicited or unauthorised advertising, promotional material, spam or any other form of similar solicitation.
• Knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.
• Attempt to gain unauthorised access to our website, the server on which it is stored, or any server, computer or database connected to it.
• Attack our website via a denial-of-service attack or a distributed denial-of-service attack.
• Scrape, copy or systematically extract content from our website for commercial purposes without our consent.

Any breach of these prohibitions is a criminal offence under the Computer Misuse Act 1990 and other applicable legislation. We will report any such breach to the relevant law enforcement authorities and cooperate fully with them.

Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.

Subject to the above, Streamline Digital and our officers, employees, agents and subcontractors will not be liable to you for any indirect, consequential, special, punitive or incidental loss or damage, including loss of profit, revenue, business, anticipated savings, data, goodwill or reputation, whether arising in contract, tort (including negligence) or otherwise, even if foreseeable.

Our total liability to you for all losses arising under or in connection with these terms or your use of our website, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will be limited to £1,000 or the amount you have paid to us in the twelve months preceding the claim, whichever is higher. For client engagements governed by a signed SOW, the liability cap set out in that SOW will apply instead.

You agree that the limitations of liability in this section are reasonable given the nature of our website and the fact that you use it free of charge. If you do not think they are reasonable, you must not use our website.

Confidentiality

Both parties acknowledge that they may receive confidential information from the other in the course of using our website or engaging our services. Confidential information means any information that is marked as confidential or that ought reasonably to be considered confidential given its nature or the circumstances of its disclosure.

Each party agrees to keep the other party's confidential information secure and not to disclose it to any third party without the other's prior written consent, except as required by law or to professional advisers bound by confidentiality obligations. This duty of confidentiality continues for five years after the termination of the relevant engagement or relationship.

Data Protection and Privacy

We take your privacy seriously. Our use of your personal data is governed by our Privacy Policy, which forms part of these terms. By using our website, you consent to the collection, use and processing of your personal data as described in the Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as a data controller in respect of data collected through our website and as a data processor only where explicitly agreed in a signed SOW. If you are a client and we process personal data on your behalf, we will enter into a separate data processing agreement where required by law.

Third-Party Links and Services

Our website may contain links to third-party websites, plugins, applications and services that are not owned or controlled by Streamline Digital. These links are provided for your convenience and information only. We do not endorse, approve or control the content, privacy policies or practices of any third-party websites or services.

When you leave our website and visit a third-party site, you do so at your own risk. We strongly encourage you to read the terms and conditions and privacy policy of every website you visit. We accept no responsibility for any loss or damage that may arise from your use of third-party websites or services.

Changes to These Terms

We may revise these terms at any time by amending this page. Changes are effective immediately upon posting. We will indicate the date of the most recent update at the top of this page. It is your responsibility to review these terms periodically to ensure you are aware of any changes.

If we make material changes that affect your rights or obligations, we will endeavour to notify you by email or by posting a prominent notice on our website before the changes take effect. Your continued use of our website after any changes signifies your acceptance of the revised terms.

Governing Law and Jurisdiction

These terms, their subject matter and their formation are governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute arising under or in connection with these terms or your use of our website.

If you are a consumer resident in the European Union, you may also have the right to bring proceedings in the courts of the country where you live. If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

Contact Us

If you have any questions about these terms, our website or our services, please contact us using the details below or via our contact form.