We connect Shopify Flow, Functions and the Admin API to the AI layer your team actually needs — recovering revenue, cutting hours of manual ops, and giving merchandising back its week.
The three patterns we see in every audit, before a single workflow is written:
Order tagging, ticket triage, inventory reconciliation, refund decisions — every task hops between Shopify, Klaviyo, Gorgias, ShipStation and a spreadsheet.
First-response time creeps past 8 hours. Pre-purchase questions go unanswered, and CSAT drops the moment you scale ad spend.
Subscription churn, abandoned carts with the wrong discount, mis-tagged orders going to the wrong 3PL — each one is small, but they compound into six figures a year.
The stack
Five layers, working together. We map your store against all five and ship the missing pieces — without ripping out what already works.
Liquid, Hydrogen and theme app extensions. The surface customers see — and where AI-generated content (copy, badges, reviews, recommendations) actually lands.
The platform's own automation primitives. Free, fast, and tightly coupled to your store data.
Where the judgement happens. Classification, drafting, summarisation, embeddings and structured extraction — selected per task for accuracy, latency and cost.
The glue that turns triggers into multi-step playbooks. Visual where it makes sense, code where it matters.
The apps already in your stack — connected via their official APIs and webhooks, not brittle scrapers.
What you actually get
Typical ranges we see within 90 days of a workflow going live. Your numbers go in the dashboard from day one, so we can prove it on your data.
60–85% faster
AI drafts replies in Gorgias; humans approve in one click. First-response time drops from hours to minutes.
+8–15% AOV
Personalised upsell flows powered by order-history embeddings — without bolting on another paid app.
−12–20% returns
AI flags risky orders pre-fulfilment (wrong size patterns, mismatched address, suspicious velocity).
Better ROAS
Server-side events, enriched conversion values, and AI-deduped customer matches feed Meta & Google.
Hours → seconds
Bulk Operations + AI summarisation replace the weekly 'pull a CSV and pivot it' ritual.
10+ hrs/week
Product descriptions, alt text, collection copy and SEO metadata generated and published at scale.
Example workflows
Each one is a real build — not a slide. Trigger → AI step → action → result, all instrumented and reversible.
Case study
A real-time bidirectional sync between Shopify and a legacy warehouse ERP — eliminating 12 monthly oversells, lifting inventory accuracy to 99.8% and cutting order processing from 4 hours to 40 minutes.
Read the case studyHow we deliver
Fixed-fee at every step. You always know the next deliverable, the next deadline, and the next decision before any work starts.
We map your current Shopify stack, identify the 10 highest-ROI workflows, and score each on impact vs effort. 1 week.
Written, fixed-fee build plan. Architecture diagram, model choices, guard-rails, success metrics and timeline. 3–5 days.
We ship workflows one at a time, instrumented from day one. You approve each one in staging before it touches production. 2–6 weeks per workflow.
Dashboards, runbooks, model-cost reporting, and a 30-day post-launch warranty. Optional care plan keeps the stack tuned as Shopify and the AI providers evolve.
The pages that pair with this one — whether you want to dig into a specific layer of the stack, or quantify the opportunity before you talk to us.
AI Automation (parent pillar)
How we approach AI across every department, not just ecom.
OpenAPI Integration
Shopify ↔ ERP, accounting, 3PL, marketplaces.
OpenAPI Development
Custom APIs and serverless endpoints that power orchestration.
OpenE-commerce Automation
The full ecom automation programme — not just the AI layer.
OpenAI Opportunity Calculator
60-second tool: where AI will pay back fastest in your store.
OpenROI Calculator
Estimate hours saved and revenue recovered before you commit.
OpenFAQ
Any automated process where a model makes a judgement call inside the chain — classifying a ticket, drafting a reply, tagging an order, rewriting copy, spotting an anomaly, or personalising a flow. The trigger and action are usually Shopify Flow, webhooks or the Admin API; the AI layer slots in between.
No. Shopify Flow and Functions are now available on standard Shopify plans, and most of what we build runs equally well on Basic, Shopify, Advanced or Plus. Plus does unlock organisation-level Flow, scripts and B2B features that change the architecture of a few specific workflows.
Typically 2–6 weeks per workflow from audit to handover, depending on how clean the data is and how many third-party systems are involved. We always quote fixed-fee against a written blueprint before any build starts.
OpenAI (GPT-4-class), Anthropic (Claude), and the Lovable AI Gateway for routing. We pick per-task based on accuracy, latency and cost — and we keep prompts, models and outputs versioned so a model swap never breaks production.
Every customer-facing AI step ships with confidence thresholds, human approval queues, and logged guard-rails. Low-confidence outputs route to a person; high-confidence outputs send straight through. You see every decision in a dashboard.
Yes. We integrate with Klaviyo, Gorgias, ReCharge, ShipStation, Loop Returns, Stamped/Yotpo, NetSuite, Xero, Meta and Google Ads via their official APIs and webhooks. We don't rip and replace — we orchestrate.
Get a workflow audit
We'll come back within one working day with the top 3 workflows we'd build first, the expected payback, and a fixed-fee blueprint price. No deck, no pressure.
Free 30-minute call. We'll tell you which workflow to build first.
